Faculty Center Site!
Tech Support & IT HelpDesk

Visit our "TechCheck" site for basic technology instructions.  From passwords to wi-fi access, the information you need to access technology at BW is available on this self-service site.

Learning Spaces

& New Technologies

Donna Gutschmidt, MAEd
Director of Ed. Tech.
(440) 826-2705

For assistance with learning space design, new software or hardware, or capital budget technology requests, please contact the Director of Educational Technology.

NOTE!! Services & hours have changed during COVID19.  Calls & Emails are best.

IT Support Services, also known as "The HelpDesk" is located on the main floor of Ritter Library.  The staff and trained student assistants provide technology support to all BW faculty, staff, and students.  Contact the HelpDesk for issues with connectivity, devices, passwords, and all general computing questions.​  

Ways to get help:
  • Drop-By:  Main Floor of Ritter Library

  • Call:  (440) 826-7000

  • Email:  helpdesk@bw.edu

  • Searchable knowledge base:  help.bw.edu

HelpDesk Hours:

Mon - Thur:  7:30 a.m. - 9:00 p.m.

Friday: 7:30 a.m. - 5:00 p.m.

Saturday: Noon - 5:00 p.m.

Sunday:  Noon - 9:00 p.m.

Did you know that your computer needs frequent updates?  Don't get caught having it auto-launch in the middle of class.  Run your updates regularly!  Find the instructions HERE!