Tech Support & IT HelpDesk

IT Support Services, also known as "The HelpDesk" is located on the main floor of Ritter Library.  The staff and trained student assistants provide technology support to all BW faculty, staff, and students.  Contact the HelpDesk for issues with connectivity, devices, passwords, and all general computing questions.​  

Ways to get help:
  • Drop-By:  20 Beech Street (park at 10 Beech)

  • Call:  (440) 826-7000

  • Email:  helpdesk@bw.edu

  • Searchable knowledge base:  help.bw.edu

HelpDesk Hours (Fall & Spring):

Mon - Thur:  8:00 a.m. - 9:00 p.m.

Friday: 8:00 a.m. - 5:00 p.m.

Saturday: Noon - 5:00 p.m.

Sunday:  Noon - 9:00 p.m.

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Did you know that your computer needs frequent updates?  Don't get caught having it auto-launch in the middle of class.  Run your updates regularly!  Find the instructions HERE!

Visit BW's "TechCheck" site for basic technology instructions.  From passwords to wi-fi access, the information you need to access technology is available.